Your order is in good hands, and we are on it! Below, a few things you might want to know...
Orders placed by 6:00 AM EST will be processed and shipped the following business day (Monday to Friday). Orders placed on weekends and public holidays will be processed and shipped the next business day. No deliveries are made on weekends or public holidays.
Please allow 4-6 business days to ship out your item at the time of purchase.
International orders take 2 to 4 weeks to arrive at your home depending on your customs. Jewellery may take longer to clear customs, so please take this into account when ordering.
F-jewelry is not responsible for any lost of stolen packages. If you provided us with the wrong shipping address we are not liable to give you a refund or replacement of the product that you purchased. For the orders, if you never received your package and it says it was delivered please contact your local post office with the tracking number that you received when purchasing and they will further assist you.
THE SHIPPING METHOD
- In the period when we offer free shipping, at checkout this method will automatically be chosen, so the customer will only have to pay the amount of the product.
- In the period out of free shipping, shipping methods will be offered to customers at checkout to choose the most suitable one.
- Within the period of free shipping, the customer will not be charged any extra charge for the shipment.
- Outside the free shipping period, any available method will be displayed with the price at checkout, so that the customer will be able to choose what is most suitable for him.
We will send a confirmation email with tracking information when the order is shipped. The email will contain an order number that the customer will use with his email in the Track Orders page to track his order.
All international deliveries are subject to the specific duties &taxes of the country they are being shipped to. Such duties &taxes, including VAT, are levied by local customs authorities upon entering the country of destination. 4healthy-skin is not responsible for those charges & all purchasers should be aware of their countries regulations, taxes & fees.
Make sure to track your package if it is being held for duties. You are responsible for the payment of any such duties and taxes. Please keep in mind that we have no control over these charges and cannot predict their amount. F-Jewelry is not responsible for any lost shipments due to lack of duties paid, incorrect shipping information provided by the customer, or missed delivery.